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Discover & Measure

Language KPIs Tell You
the Standard.
Real-Time Language KPIs
Tell You Where You Stand — Right Now.

Live performance measurement at store level and salesperson level — so managers always know exactly where to focus.

See Real-Time KPIs in Action →Start With the Baseline →
The Shift

Most Businesses Find Out How Their Team Performed Last Month. The Best Ones Find Out Right Now.

Real-Time Language KPIs put your hands on the steering wheel — not the rear view mirror. Live data on the language patterns driving or draining performance at every level.

Two Levels of Visibility

Every Person. Every Location.
Every Call. In Real Time.

👤
Salesperson Level
· Call opening quality score
· Customer name usage rate
· Service Declaration rate
· Commitment offer rate
· Individual closing rate
🏢
Store Level
· Store closing rate
· Team Language KPI averages
· Call volume and type distribution
· Missed call rate
· Multi-location comparison
Call Intelligence

Find Any Call. Review It.
Share It. Instantly.

Real-Time Language KPIs includes a complete call intelligence and review capability — find, review, and act on any call in the system.

🔍
Search & Filter
Find calls by salesperson, location, Language KPI metric, or date range. In seconds.
📝
Review & Annotate
Listen to any call with Language KPI scores alongside. Add notes tied to the specific call and moment.
📤
Share & Collaborate
Notes and call reviews sent to anyone in the system. Corporate can coach a franchisee location directly.
Get Started

Your Team Is on Calls Right Now.
Do You Know How Those Calls Are Going?

Real-Time Language KPIs mean you never have to wonder again.

See Real-Time KPIs in Action →Start With the Assessment →